Error Code: Flashing Red / Purple

WATCH THE VIDEOYouTube

If your CARTA Sport flashes red and yellow three times, it indicates the device might be experiencing damage to the internal wiring or a faulty senso r . Here's how to troubleshoot:

1. Update Firmware:

• Connect your CARTA Sport to the Focus V app.​
• Check for any available firmware updates and install them.​

2. Clean and Reconnect Atomizer:

• Ensure the device is off and cooled down.
• Remove the atomizer.
• Clean the connections between the base and atomizer using a soft cloth or a cotton swab dipped in 70% isopropyl alcohol.
• Allow the connections to dry completely before reattaching the atomizer, ensuring a snug fit.

And that’s it - you should be all set. If the issue continues after these steps, please contact Focus V customer support for further assistance.