CARTA Classic Reading Incorrect Atomizer [Stuck in Dry Herb mode] Troubleshooting

The CARTA Classic model features two modes: concentrate and dry herb. The device automatically detects the attached atomizer and sets itself in the corresponding mode. However, there may be occasions when the device incorrectly reads the atomizer due to dirty connections, improper insertion, or a pushed-down connection base pin. This troubleshooting guide provides steps to address this issue specifically for the CARTA Classic model.

Solution Steps:

1. Update Firmware:

- Connect the CARTA OG/Classic device to the designated application, if available.

- Check for any firmware updates and proceed with the update process.

- Updating the firmware can help resolve software-related issues that may impact atomizer detection.

2. Check Connections and Clean:

- Ensure the connections between the base and atomizer are clean and free from any debris or residue.

- If there is any excess concentrate affecting the threading or obstructing the connection, gently wipe it away using a soft cloth or cotton swab.

3. Inspect and Adjust Connection Base:

- Examine the connection base on the device for any visible issues or misalignment.

- If the base's connections appear to be blocked or dirty, use isopropyl alcohol to clean and free it.

- Apply a small amount of isopropyl alcohol to the base's pin area, allowing it to dissolve any debris or sticky residue.

- Use a small tool (e.g., toothpick or pin) to gently lift and ensure the connection pin is in the correct position.

4. Submitting a Warranty Claim:

- If the above steps do not resolve the issue and the CARTA Classic device continues to read the atomizer incorrectly, it is recommended to submit a warranty claim.

- Contact the CARTA customer support team and provide them with details of the troubleshooting steps you have taken.

- Follow their instructions regarding the warranty claim process, ensuring you provide all necessary information and supporting documentation.

Troubleshooting the issue of incorrect atomizer reading on the CARTA Classic model can be accomplished by following the provided steps. Updating the firmware, checking connections, cleaning, and adjusting the connection base are common solutions for resolving this issue. If the problem persists, submitting a warranty claim is advised to seek further assistance from the CARTA customer support team.